Frequently Asked Questions
Everything you need to know about our handcrafted sweets and shipping.
How do you prevent chocolate from melting during shipping?
We use insulated packaging and frozen gel packs during warmer months or when shipping to hot climates to ensure your chocolates arrive in perfect condition.
Can I include a personalized message with my gift order?
Yes, you can add a custom gift message during the checkout process, which we will print on a card and include with your order at no extra charge.
Do you offer sugar-free or gluten-free options?
We carry a selection of sugar-free chocolates and many of our items are naturally gluten-free; however, all products are manufactured in a facility that processes wheat, nuts, and dairy.
How should I store my chocolates once they arrive?
For optimal freshness, store your chocolates in a cool, dry place between 65-70°F. Avoid refrigeration as it can cause condensation and affect the texture.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order is damaged or incorrect, please contact us within 48 hours for a replacement or refund.
Do you offer corporate gifting or volume discounts?
Yes, we provide specialized corporate gifting services and tiered discounts for large volume orders. Please visit our Corporate Gifts page for more details.