Returns & Exchanges
At Malley’s Chocolates, we strive for perfection in every box, but due to the perishable nature of our confections, we handle returns on a case-by-case basis to ensure total satisfaction. If your order arrives damaged or does not meet our quality standards, please contact us within 48 hours of delivery.
Inspect Your Order
Upon arrival, immediately check your chocolates for any signs of damage or heat-related melting that may have occurred during transit.
Contact Customer Support
Reach out to our team at 1-800-835-5684 or via our website with your order number and a brief description of the issue.
Provide Documentation
To help us improve and process your claim quickly, please provide clear photographs of the damaged product and the original shipping packaging.
Resolution Process
Once reviewed, we will arrange for a replacement shipment or issue a refund to your original payment method to make it right.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing